STORE POLICY

Last updated: October 1, 2025

​

Welcome to Klan hats We're thrilled to have you here. Whether you’re shopping online or visiting us in person, we want to make your experience smooth, secure, and enjoyable. Please take a moment to review our store policies below.

 

Purchasing In Person

• We accept major credit/debit cards, digital payments (Apple Pay, Google Pay, etc.), and cash.

• All prices are final as marked, unless a promotional offer is clearly advertised.

• Our team is happy to answer questions about materials, sizing, or care — don’t hesitate to ask!

​

​

Online Orders

• Orders can be placed 24/7 through our website.

• Payments are processed securely via trusted payment providers (Stripe, PayPal, etc.).

• Once your order is placed, you’ll receive a confirmation email followed by a shipping notification with tracking info.

Shipping Policy

• We currently ship domestically and internationally.

• Orders are typically processed within 1–3 business days.

• Shipping rates and delivery times are calculated at checkout based on your location.

• Free shipping may be offered during special promotions — stay tuned!

• We are not responsible for delays caused by carriers or incorrect shipping information entered at checkout.

​

Payment Policy

• We accept all major credit cards, PayPal, and other common online payment methods.

• Full payment is required at the time of purchase.

• All transactions are encrypted and secure.

​

Product Availability

• Each hat design is made in limited quantities to maintain uniqueness.

• If an item sells out, we may restock depending on demand — sign up for restock notifications or contact us to express interest.

• Adding an item to your cart does not guarantee its availability at checkout.

​

Order Issues

• If there’s a problem with your order (missing item, wrong size received, etc.), please contact us within 5 days of delivery so we can make it right.

• Our team is here to help and will respond within 24–48 hours on business days.

​

Gift Orders

• Want to send a hat as a gift? We offer optional gift packaging and custom notes at checkout.

• Gift receipts exclude pricing information.

​

Product Images & Descriptions

• We do our best to accurately represent all products with clear photos and detailed descriptions.

• Due to differences in screen settings, slight color variations may occur.

• ​

Contact & Customer Support

• Have a question or need assistance? We’re here to help!

• Email us at Klannhats@gmail.com or use the contact form on our website.

• Business hours: Monday–Friday, 9 AM–5 PM (local time)

​

Thanks for shopping with us and supporting handmade, one-of-a-kind headwear. We’re proud of the quality we offer —and we’re excited to see where your hat takes you next!
Style starts at the top.